Refund policy

At PLOOPY'S PICKS, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we are here to help!

Returns policy timeframe

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange 

Eligible items

• Items must be returned within 14 days of delivery.
  
• Items must be in their original condition, unworn, unwashed, with tags attached, and in their original packaging.
  
• Final sale items are non-refundable.
• You will also need the order number or proof of purchase. 

How to request a refund

• To start a refund request, please visit the "Refund Form" page and fill out all fields.
  
• We will notify you once we have received and inspected your refund request, and we will let you know whether the refund request was approved or denied.
• If your refund request is approved, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that customers will be responsible for return shipping costs.
• We will notify you once we have received the returned products. If approved, you will be automatically refunded on your original payment method within 14 business days.
• Please allow an additional 1-5 business days for your bank or credit card company to process and post the refund.
  
• If more than 19 business days have passed since we’ve approved your return, please contact us using the "Contact Us" page.
• For all refunds, customers will be charged for bank fees unless specified otherwise